FAQs

Only current clients have access to the Online Portal.

If you are a current client, and you don’t have a username, give us a call at 1-800-596-8782 and we will create an account for you!

Visit the Online Portal login page at www.NavigatorTruckInsurance.com and click the “Forgot Password?” link.

Follow these steps:

  1. Login to the client portal and click on “Certificates” from the main menu.
  1. Click on your “Active” certificate with the latest date.
    (Hint: Do not click “Request Certificate”. This option is for certificates not currently attached to your policy. Most likely, the certificate you need is already attached to your policy)

  1. If needed, you can add a certificate holder by clicking “Add Holder“.

  1. Click “Actions” on the holder name that you need printed on the certificate and choose “View“, “Download“, or “Email“.

Follow these steps:

  1. Login to the client portal and click on “Auto ID” from the main menu.
  1. Click the “Action” button on the appropriate vehicle and choose “View“, “Download“, or “Email“.

Our Online Portal is available 24/7. You can access your insurance information anytime!