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Frequently Asked Questions

If you still need assistance with the client portal after reviewing this FAQ page, please let us know! You can email us at ClientService@NavigatorTruckInsurance.com or call us at 616.457.7100.

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Q: How do I sign-up for the Online Portal?

A: Only current clients have access to the Online Portal. If you are a current client, and you don’t have a username, give us a call at 616.457.7100 and we will create an account for you!

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Q: I forgot my password. How do I reset it?

A: Visit the Online Portal login page at www.NavigatorTruckInsurance.com and click the “Forgot Password?” link.

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Q: How do I access an up-to-date “Certificate of Insurance”? 

A: Follow these steps.

  1. Login to the client portal and click on “Certificates” from the main menu.
  2. Click on your “Active” certificate with the latest date.
    (Hint: Do not click “Request Certificate”. This option is for certificates not currently attached to your policy. Most likely, the certificate you need is already attached to your policy)
  3. If needed, you can add a certificate holder by clicking “Add Holder“.
  4. Click “Actions” on the holder name that you need printed on the certificate and choose “View“, “Download“, or “Email“.

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Q: How do I access an up-to-date “Auto ID”? 

A: Follow these steps.

  1. Login to the client portal and click on “Auto ID” from the main menu.
  2. Click the “Action” button on the appropriate vehicle and choose “View“, “Download“, or “Email“.

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Q: When can I access the Online Portal? 

A: Our Online Portal is available 24/7. You can access your insurance information anytime!

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